CX-PACK FIELD SERVICE

CX-PACK FIELD SERVICE

The CX-PACK Field Service Team

CX-PACK Inc. is tremendously respected within the filling, capipng and labeling market.  Our fine reputation has been built around very simple, easy to use machines that solve standard and custom packaging solutions alike.  But perhaps most important to over 45 years of packaging success is the longevity and stability of CX-PACK’s field service team.

Machine Service

Today, CX-Pack boasts eight full time field service technicians specializing in installations and technical support not only for filling machines, but capper, vibratory feeders, piston fillers, labeler and tube filling and sealing machines.  “CX-Pack’s goal in regard to field service is to have an abundance of available technicians that are well rounded to service and support the full range of CX-Pack’s product offerings”, exclaims field service manager.  “We never want to have a technician that is only capable of working on one model, versatility is the absolutely crucial especially given the high demand for our services from week to week”.

A typical CX-Pack field service technician is in the field roughly 50% of the time, meaning half of the team is in the field while the other half remains in facility in order to answer phone calls and troubleshoot machinery.  In addition to over the phone troubleshooting, field service technicians spend time on the assembly floor checking out machine prior to shipment, assisting with FAT (factory acceptance tests) and continuing their education as machinery progresses over time.

Within the past two years, CX-Pack has assumed so many new custom machine installations that the role of the field serviceman has become so important.  Once a technician is assigned a custom machine, he becomes “married” to that machine and shows a tremendous amount of dedication towards making the installation a success.  Field service technicians can often times spend up to a month at a customer’s facility as they work together to install the machinery and stay involved all the way through the customers internal validation process.

In order to schedule CX-Pack field service, it is wise to give up to two weeks advance notice if not more.  Often times field service visits can come together much more quickly than two weeks and availability is extremely dependent on current time workloads and commitments.  CX-Pack field service can be arranged via your regional CX-pack, sales person or by contacting the department directly at +86-20-29890879 or sales@packingmachinefactory.